Cancellation/Refund Policy

How do I return my product?

If you have any problem with your order, please contact us within 24 hours of the package delivery. We will help you with the return/exchange process.

To request a return, please email us at support@tocloset.com or submit your request through this link.

We do not accept returns/cancellations or exchange for Customised Cases.

Return Or Exchange is not available in the event of a little color differentiation. Color may vary from actual pictures.

Any Customized product cannot be exchanged or returned as it can’t be a subject of resell any more.

Cancellation Policy

For Cancellations please contact us at support@tocloset.com or login to your account.

Exchanges (if applicable)

We offer exchanges for an additional charge of Rs.75. To request an exchange, please email us at support@tocloset.com or submit your request through this link.

Refunds (if applicable)

A pickup charge of Rs. 75 will be applicable for returns. Once we receive and inspect your returned item, we will send you an email to confirm receipt. You will also be notified about the approval or rejection of your refund.

If your return is approved, the refund will be processed within 5-7 working days. The refunded amount will be credited to your credit card or Reward Points/ToCloset Wallet. Please note, the ₹50 COD charge is non-refundable for Cash on Delivery (COD) orders.

To request a return, please email us at support@tocloset.com or submit your request through this link.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@tocloset.com.